Yes, should you wish to return anything bought from us online, please call our customer service helpline at 031 012 5238 or email enquiries@soshida.com and we will gladly assist you.

Products must be returned in their original packaging, in a saleable condition, within 30 days of purchase. Should a product be found to be defective after this period, it can still be returned subject to each product’s respective warranty.

A defect is a material imperfection in the manufacture of a product or any characteristic, which makes the product less acceptable than one would reasonably be entitled to expect in the circumstances.

The available options are dependent on the reason for the return, and include the following:

Exchange – You can request an exchange for a completely different product if you would like! Where there is a substantial price difference in a product exchange, a Soshida gift card will be given for the price difference.

Replacement – If you have received a product in a defective or damaged condition, you may request a replacement product.

Refund – We do offer refunds in the case of a faulty or damaged item – you will be credited with an equivalent value to the item that was purchased. The item must be returned in its original packaging In line with the Consumer Protection Act, please note that we are under no obligation to refund a product that is not faulty.

Please note that any items designated as prizes are not eligible for returns, refunds, or exchanges. Once a prize has been awarded or redeemed, it cannot be returned or exchanged under any circumstances. This policy ensures fairness and clarity in our prize distribution. If you have any questions or concerns regarding this policy, please contact our customer service team for further assistance.

Once received by our warehouse, your return request will be processed within 3-7 working days.

Yes, sales and promotional products can be returned.

Products must be returned in their original packaging, in a sealable condition and accompanied by the original tax invoice, within 30 days of purchase. Should a product be found to be defective after this period, it can still be returned subject to each product's respective warranty.

Please note you will be liable for all direct costs that Soshida will incur, including shipping, local VAT and duties.